#TMIishTuesday #51 – DHL – Drama Help Line?

Hey,

Before we start: This Austrian human rights organisation “SOS Mitmensch” has called for people to participate in their “Populistenpause”, so ignoring any populistic, anti-islamic, anti-foreigners messages spoken out by people from the right-winged parties. The goal is to not mention anything the political right say – and just ignore them for the entire month of March. I’m going to participate in this campaign, even if I’m from Germany. So, if AfD or CSU or whoever else talk shit from tomorrow on, you won’t hear anything from me on that. It will be hard, but it will be a message.
Obviously, the more people participate, the more the impact will be noticable. Feel free to join!

Also: Last
week I told you that this post would be about dubbing, aka. the synchronised
German (or whichever language’s) version of the original dialogues of films. I
also debated whether I should share my two cents about carnival. But things changed – and so did this week’s topic.

Btw, next week’s post will be a special one (which is happening upcoming weekend),
so the post on dubbing will be up in two weeks. God! So much planning ahead
going on. But okay, enough of this rambling. Let’s get the drama started!

Hey
there mighty people of the internet!

And welcome to issue #51 of #TMIishTuesday – my weekly Tumblr post about what goes
through my weird mind and on what you guys want to know more about. It can be
something very personal, it can be something political, it can be completely
pointless – but in 99.9 % of the cases, it involves opinions. And mine as well.

// Last week was not only the 50th post of
#TMIishTuesday. I also talked about my water-proof trousers. Oh, and self-confidence.
That’s the most important topic. Have a read, if you haven’t yet. //

Right. Where to start this rant? Probably with the
reason that I got into all this shit: My phone. The on/off/unlock key of my
beloved Wiko Stairway had had some issues for the last two weeks or so. It
wasn’t working first touch all the time. On Wednesday afternoon it stopped
working completely. Naïve Damian thought, maybe taking out the battery and
putting it back in would solve the problem. Erm… But how to turn this thing
back on? Mind you: The on/off-key wasn’t working. So the only thing that taking out the battery did, was turn off the phone. GG! After a good 30 minutes of trying to
loosen the screws to check the inside of the phone, I gave up and accepted that
I needed to take the phone to the repair shop the next day – or get a new one.
After all I’d had this phone for 4 years. Btw, shout-out to Wiko: I was really
satisfied with it!

Anyway, given the age of the phone – and remembering
that I had thought about replacing it early this year anyway – I decided to look for a
new phone. So I spent about 5 hours researching phones on the internet – aka.
reading up on test reports. In the end I had enough of it and decided for the
Sony Xperia X (which ultimately sent the Samsung Galaxy S7 and the OnePlus 3 to second and third place). And I tried to get it online – with speedy
delivery. It turned out that all three electronic shops in Osnabrück didn’t
have it in stock. It was in stock in ALL stores in the surroundings, though.
Typical.

I ended up placing an order at Saturn and paying 360
Euros. They told me it would be at my place within 1 or 2 working days. Fair
enough. Amazon needed 3-5 days. Would have saved me 40 Euros, but I already
couldn’t stand the phoneliness after those 6 hours. And I didn’t want to spent
the entire weekend without one. As usual I put in my Packstation address. If
you don’t know what Packstation is: German delivery company DHL put up some
lockers at basically every other supermarket in German cities. You can register
online and then use any of these lockers as delivery address. Advantage over
the usual home delivery: They can put it there – no matter whether you’re home or
not. And you can collect it 24/7.

So far – so good of a concept. But I used the locker as
delivery address a fair few times so far. And it didn’t quite work: Two times
the lockers were full – so I had to collect it from the post office. Another
time they returned it to sender cause the address options on Amazon didn’t
indicate my “post no.” – the number needed to tell the locker I can
retrieve it with my pass. One time I ordered it to my home address cause I was
already fed up by this – and they took it to a Packstation further away after I
wasn’t home. Great job! Oh, and I have to give you that: Last month it actually
worked for once!

Anyway, I knew I had school all morning and half of
the afternoon on both Thursday and Friday, but wanted to make sure I could
actually collect the phone the day it arrived. So I thought sending it to the
Packstation was a great idea. And it looked like that. I mean… DHL decided to let
the parcel sit at the distribution center for an entire day before putting it
in the van to Osnabrück. But it’s not like I had expect speedy delivery anyway
😛

And you might be thinking that this is coming to a
quick and happy end now. And so did I. But… Things took a turn!

At 3.08 pm I got an email telling me:
“Hey! Your parcel is ready to be collected at Packstation No. B.” I
mean… I told them to send it to Packstation No. A, but hey! At least it was
there. And given that the post office was closing at 4 pm, I was glad they put
it into the other Packstation (assuming that the one I designated was full
again). And I got really excited to retrieve my phone!

But: Drama gets really drama-ry right now. Get some
popcorn!

In the email it said: “Hey! When you retrieve
your parcel, remember to bring your pass and your one-time pin that’s been sent
to your phone.”
When I read this sentence my face turned into utter
shock and terror! What the hell!? You need a pin to retrieve parcels from the
lockers?

I had only done this once before, so I just had
forgotten. I was getting really, really mad. So I googled basically anything I could imagine to come up with a solution. Result: It seems you indeed cannot retrieve
parcels, if you don’t have that stupid pin! I tried, if my phone provider
offered an option to look into your messages online. Cause that would make
sense, right? But the customer support chat told me “no.” (shoutout
to the simplytel customer support, btw! Really easy to access the chat and
really quick reply!). I then rang all my neighbours’ doors to see, if I could
borrow their phone for a minute, put my sim card in, get the code – and I would
be done. But: Since lots of my neighbours are students and it was carnival, it
so happened that none of them was home.

So I called the DHL customer service (thank God, they don’t make you pay for
that!) asking, if there was any way around this? Or if they could send it to my
email instead? Nope. No chance. Only by phone. Great! Mine was broken – and I
told the kind lady on the other end of the line exactly that. She just said: We
can’t do anything about that. But you could change the number of your account
online and press the “send new pin” button.

That’s exactly what I did: Called my father to
figure out, if he was available. He was in the middle of drinking a coffee at a
café with friends, but technically, he was available. Btw, I was REALLY lucky
that I have a landline telephone! Don’t want to think about how the following
conversations would have been, if email had been the only option.

So I changed the number of my Packstation account to my father’s phone (his secondary phone cause the
system didn’t accept his first number – it’s already saved for his account –
great feature, too, DHL! Really handy!) and pressed the “send new
pin” button. A moment later, he called telling me the code. I thanked him
for his help and made my way to the Packstation my parcel was waiting for me
(10 minutes one way). I got really excited when I entered my pass and  the four-character pin. But it said: Incorrect pin. I retried. Incorrect pin.
Double-checked on the paper that I had taken with me on which I had put it down
during the call: That’s the one! Why don’t you work then!? Entered the same
code a third time. “Entered incorrect code three times. Your parcel is now
locked. Call customer service to unlock.” – Great!

I was out of my mind at this point! WHAT THE HELL
WAS HAPPENING!? I stormed home – with no parcel. On the way back I already
thought about just hitting the road and driving to the next electronics store
that had the phone in stock. That would have meant at least 30 minutes one-way
on the road. But at least I would get my phone!

At home I saw an email from my dad: “Hey, I
just got sent a second code. Hope, you see this in time.” – Clearly I did
not… And he had sent it only five minutes earlier. That was when I was on my
way back from the Packstation already. Shout-out to DHL!

So I did the only thing I was left with: Call the customer service again. Thank
God, it was a Saturday! Both times my call was answered within one minute,
after I had denied the robot service. Anyway, I decided to not tell the
customer service about all my anger, but rather just ask them to reset the pin. A minute
later my dad rang again: “Hey, so… I just got a third code. Did you ask
for that?” – Yes, I did. I thanked him again and both of us hoped the code
would not be reset again. Luckily, it wasn’t this time. I entered the code and
– FINALLY – collected my parcel. A full two hours after the time I would have,
if they just had sent the code to my email. -.-

Anyway, that’s probably the last time I used their
Packstation “service”. You know, it’s a nice concept and everything.
But your just screwed when you don’t have a phone! Well… A working phone. (Update: I wrote this Monday night. But I already collected another parcel from the locker. This time it worked fine. Cause my phone worked…)

Oh, by now I figured out that the first pin DHL sent
my dad, after I changed the number on the DHL website, was actually the pin
they had sent me earlier (which I couldn’t see because of acute deadphonitis). Apparently
the website couldn’t cope with SO MUCH information – changing the number and
“ordering” a new pin – that it took 30 minutes to send the new pin.
GG! -.-

To end this on a positive note: Shout-out to my dad
for supporting me all the way! And: My new phone works perfectly fine! As far
as I can see, it’s definitely worth the money! Downside: I lost all my contacts
(cause I had saved them on my old phone – and you can only access the storage
when the phone is turned on. Which it won’t anymore. Screw this!). Slowly but
steadily collecting all the contacts again now.

Anyway, thanks for listening to my rant. And if I
may give you one piece of advice: Only use the Packstation “service” when you have a back-up plan! Get a
back-up phone first. Instead I might send everything to the post office directly from now on. Extra
work for them. Revenge is sweet!

Before I
go let me know your thought on DHL and the Packstation thingy. Have you used
it? Were you more lucky than me or was it quite the disaster I experienced?
Place a comment, tweet me, dm me, or do anything else
you can think of to get to me.

Queer Shoutout you say? First off: Massive congrats to everyone involved in the
Moonlight film for winning the Best Picture Oscar! So cool to see an LGBTQ+
film rocking the Oscars! And congrats to Mahershala Ali, who played the drug
dealer Juan at his younger age. And finally congrats to Barry Jenkins and Tarell
Alvin McCraney who won the Writing Oscar for the story!

Queer Shoutout of the week: An article in German newspaper Süddeutsche Zeitung
– a story about an Israeli family. In short: A gay guy is looking for a lesbian
to make a baby. They move in together, take care of their child – and each of
them still has a(nother) partner. Sounds strange? It is! But very much worth
the read.

As always: Next #TMIishTuesday next Tuesday. If you have any
questions in the meantime, just ask away.
Whatever you’re curious about – I don’t bite. 🙂

Until then: Stay mighty!




Linkage:
– Populistenpause: http://www.sosmitmensch.at/populistenpause
– Queer shoutout: http://sz-magazin.sueddeutsche.de/texte/anzeigen/45579

 Oh, and here’s some self-promo:
– Last #TMIishTuesday: http://mightbedamian.tumblr.com/post/157536488943/tmiishtuesday-50-being-me-or-self-confidence
– All #TMIishTuesdays: mightbedamian.tumblr.com/tagged/tmi
– More #TMIishTuesdays on random topics: http://mightbedamian.tumblr.com/tagged/me
– More very cool stuff: www.twitter.com/mightbedamian
– Even more very cool stuff: mightbedamian.tumblr.com 

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